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Customer Policy

Return & Exchange Policy

Effective: January 1, 2026 Last updated: September 1, 2026

We do not accept returns. However, eligible products may be exchanged within 3 days of delivery for the valid reasons mentioned below.

01

Return policy

We have a no return policy. Products purchased from us cannot be returned for a refund or for any other reason.

No Returns All purchases are final and are not eligible for return.
02

Exchange policy

We offer exchanges only for eligible products and only when the request is made within 3 days of delivery.

Exchange requests received after 3 days from the date of delivery may not be accepted.

Exchange window Exchange requests must be submitted within 3 days of delivery.
03

Valid exchange reasons

An exchange may be requested within 3 days if the product has a genuine issue such as:

  • Misprint or printing error on the product
  • Wrong product received
  • Product received in a changed or incorrect condition

The exchange request will be reviewed by our team before approval.

04

Exchange conditions

To request an exchange, please ensure that:

  • The request is made within 3 days of delivery
  • The product issue is clearly explained
  • Order details are provided
  • Photographs or other relevant proof are provided where applicable

Exchanges are subject to verification and product availability.

05

How to request an exchange

To request an exchange, please drop us an email within 3 days of delivery.

  • Provide your order number
  • Mention the product you want to exchange
  • Clearly explain the reason for the exchange
  • Attach photographs or other proof of the issue, if applicable

Please wait for our confirmation and further instructions before sending the product back.

06

Contact us

For any exchange-related request or question, please contact us using the details below.

Email: gsmkanpur@gmail.com

Contact: 9695446622